WNPH Privacy Policy

1. Introduction

WNPH ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who uses our platform. This Privacy Policy describes how WNPH collects, uses, stores, shares, and protects personal information in connection with the operation of our online betting and casino services.

This policy is intended to be transparent and straightforward. We want every WNPH member — whether you're based in Metro Manila, Cebu, Davao, or anywhere else in the Philippines — to clearly understand what happens to your data when you use our platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and WNPH.

2. Data Controller

For the purposes of applicable data protection legislation, WNPH is the data controller responsible for your personal information. As data controller, WNPH determines the purposes and means by which your personal data is processed.

If you have any questions about how WNPH handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection team using the contact details provided in Section 14 of this policy.

3. Personal Data We Collect

WNPH collects the following categories of personal data from members and prospective members:

3.1 Identity and Registration Data

• Full legal name;
• Date of birth;
• Gender;
• Nationality;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence);
• Username and password (stored in hashed form).

3.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

3.3 Financial Data

• GCash or PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks);
• Transaction history, including deposits, withdrawals, and wager records;
• Source of funds documentation where required for AML compliance.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used within the platform;
• Game history and betting patterns.

3.5 Communications Data

• Records of communications between you and WNPH customer support;
• Feedback, complaints, and survey responses submitted to WNPH.

4. How We Collect Your Data

WNPH collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the WNPH platform;
• From third parties — including identity verification service providers, payment processors, and fraud prevention agencies, where necessary to verify your identity or comply with regulatory requirements.

5. How We Use Your Personal Data

WNPH uses your personal data for the following purposes:

6. Legal Basis for Processing

WNPH processes your personal data on the following legal grounds:

• Contractual necessity — processing required to perform our contract with you, including account management, payment processing, and game operation;
• Legal obligation — processing required to comply with applicable laws and regulations, including AML obligations and regulatory reporting requirements;
• Legitimate interests — processing carried out for WNPH's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent — processing based on your explicit consent, such as the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

WNPH does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

7.1 Service Providers

WNPH engages trusted third-party service providers to assist in operating the platform. These include payment processors (such as GCash and PayMaya), identity verification providers, cloud hosting services, and customer support platforms. All service providers are contractually bound to process your data only on WNPH's instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

WNPH may disclose personal data to government agencies, regulatory bodies, or law enforcement authorities where required by applicable Philippine law or where WNPH reasonably believes disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of WNPH's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Data Retention

WNPH retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. The following general retention periods apply:

• Account and identity data — retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications — retained for three (3) years from the date of the last communication;
• Marketing preferences — retained until you withdraw your consent or close your account;
• Technical and usage data — retained for up to twenty-four (24) months from the date of collection.

Upon expiry of the applicable retention period, WNPH will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Security Measures

WNPH takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration, including:

• TLS encryption for all data transmitted between your device and the WNPH platform;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication options for member accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments;
• Staff training on data protection and information security best practices.

While WNPH takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, WNPH will notify you and the relevant authorities in accordance with applicable law.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the WNPH platform. They allow the platform to recognise your device, remember your preferences, and collect information about how you use the site. WNPH also uses similar technologies such as web beacons and local storage.

10.2 Types of Cookies We Use

• Essential cookies — required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Preference cookies — used to remember your settings and preferences, such as your chosen language and display options.
• Analytics cookies — used to collect anonymised data about how members use the platform, helping us identify areas for improvement.
• Marketing cookies — used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only set with your consent.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the WNPH platform. Instructions for managing cookies are available in the help documentation of your browser.

11. Your Data Rights

Under applicable data protection law, you have the following rights in relation to your personal data held by WNPH:

• Right of access — you may request a copy of the personal data WNPH holds about you;
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to WNPH's legal retention obligations;
• Right to restriction — you may request that WNPH restrict the processing of your personal data in certain circumstances;
• Right to data portability — you may request that WNPH provide your personal data in a structured, commonly used, machine-readable format;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact WNPH using the details in Section 14. WNPH will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and you will be informed of any such extension.

12. Minors and Age Restriction

The WNPH platform is strictly intended for individuals aged 21 years and above. WNPH does not knowingly collect personal data from persons under the age of 21. If WNPH becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed.

If you believe that a minor has registered on the WNPH platform, please contact our support team immediately so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

WNPH reserves the right to update or amend this Privacy Policy at any time. When material changes are made, WNPH will notify registered members via email or a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the WNPH platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how WNPH protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way WNPH handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

For concerns related to responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For the full terms governing your use of the platform, please refer to our Terms & Conditions.